Hotels.com promises that after you book with Hotels.com, if you find a lower publicly available rate on line for the same dates, hotel, and room category, it will match the price and refund you the difference. However, instead of fulfilling its promise under its price match guarantee, Hotels.com places an undisclosed limit on the refunds it issues.
If Hotels.com failed to provide you a refund of the full price differential between your Hotels.com reservation and the lower publicly available rate, please contact us immediately to discuss your legal options.